If you experience any malfunctions with the In&box, this article will help you resolve them easily.
Here are the most common problems encountered with the In&box.
By clicking on each link, you will be redirected to the corresponding article:
If you have not found a solution so far or the problem persists, please follow the steps below.
1. Charge the In&box
The In&box can be charged using the included Micro USB or USB-C cable and a USB charger (not included). The approximate charging time is 2 to 3 hours.
You can check that the In&box is fully charged by connecting it to a power source with the provided USB cable. The battery LED should turn green, indicating the In&box is 100% charged.
For more information, please see the article: "What is the battery life of the In&box and how do you recharge it?"
2. Connect the In&box to the My In&box mobile app and update it
To connect the In&box to your mobile app, simply turn on the In&box, open the mobile app, and log into your user account.
Before performing the update, make sure the “My In&box” app is up to date on the Apple Store or Google Play.
Then, follow these steps:
Remove the In&box from your airbag vest and turn it on (without connecting it).
Open the My In&box app on your smartphone or tablet.
The “In&box Update” tab will open automatically: click “Update.”
Allow the connection between your phone and the In&box.
The update will start: the In&box will flash blue during installation.
Once complete, the In&box will emit a sound and flash green to confirm the update was successful.
For more information, see the article “How to update the In&box.”
3. Check that your subscription is up to date
You can check that your subscription is current by accessing your user area on our website or through the “My In&box” mobile app. If your last payment failed, an email will be sent automatically to update your payment method.
Instructions can be found by clicking the following link: “How to change my bank details?”
4. Reset the In&box
If the In&box serial number starts with 54: Slide the side switch to “OFF,” wait 5 seconds, then slide it to “ON.”
If the In&box serial number starts with 63: Press the side “Reset” button with a pointed object and hold it for 5 to 8 seconds. Then release the side button and double-click the central button.
Turn the In&box back on and insert it into your airbag product.
If the problem persists, please contact our customer service and include a video showing the In&box’s behavior.
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