To cancel, return your In&box as a registered parcel with acknowledgment of receipt, together with the cancellation form. Cancellation takes effect once the parcel has been received.
Cancellation terms
If you subscribed to the Revolution plan, cancellation is only possible at the end of your commitment period:
- Annual Revolution plan: 1-year commitment.
- Monthly Revolution plan: 1-month commitment.
In the event of early cancellation of an annual plan, no refund can be issued.
Return procedure
1. Prepare the parcel
Pack the In&box so that it is protected, preferably in its original box and without the accessories.
2. Include the cancellation form
Print and complete the cancellation form, then place it in the parcel with the In&box.
3. Send the parcel by registered mail with acknowledgment of receipt
The postmark serves as proof that the end date of your commitment period has been respected.
For all shipments (except the USA and Canada) |
USA & Canada |
| In&motion Cancellation service 10 Rue de la Lyre CRAN GEVRIER 74960 ANNECY France |
In&motion Cancellation service 147 Prince Street Brooklyn, NY 11201 United States |
4. Receive confirmation
As soon as the In&box is received, you will receive an automatic email confirming that the parcel has arrived. Our team then checks the condition of the product and contacts you if any additional information is required. Your cancellation is processed after this validation.
For more details, consult our General Rental Terms and Conditions.
Example: You subscribed to an annual Revolution plan on 21/06/2020 and want to cancel in March 2025: return the In&box in good condition before 21/06/2025 (as evidenced by the postmark). Your cancellation will be processed as soon as the condition of the product has been received and validated.
Do you only want to take a break?
With the monthly Revolution plan, you can suspend your membership for 1, 2, 3 or 4 months instead of cancelling.
After cancellation
Reactivate your membership
You can reactivate your membership at any time by following the instructions in this article: How do I reactivate my membership?
Delete your customer account
If you do not want us to retain your personal information, you can delete your account:
- Log in to your account.
- Go to the My account tab.
- At the bottom of the page, click Delete my account.
⚠️ We recommend waiting for the email confirming your cancellation before deleting your account. Deletion is permanent: you will no longer be able to reactivate your membership with this account.