How can I cancel my In&motion membership?

If you have subscribed to the Revolution plan, you can cancel your subscription at the end of your commitment period (1 year for the annual Revolution plan, 1 month for the monthly Revolution plan). However, if you have subscribed to the annual Revolution plan, it will not be possible to get a refund following an early cancellation (i.e., a cancellation that occurs before the next renewal date of your subscription).

 

To cancel, you just need to notify us of your decision via the contact form and then return the In&box by registered mail with receipt to the following address:

 

In&motion

Cancellation service

10 Rue de la Lyre

CRAN GEVRIER

74960 ANNECY

FRANCE

 

USA : 

In&motion

Cancellation service

147 Prince Street

Brooklyn, NY 11201

United States

 

The In&box must be returned to us well protected and in good condition (if possible in its original box and without accessories). The cancellation will be effective once the In&box is returned, which must be done before the end of your commitment period (postmark date is proof) and after checking for any damage.

 

For example:

If you want to cancel your annual Revolution plan subscription in March and you first subscribed on 21/06/2020, the renewal of your subscription will be on 21/06/2025. To make your cancellation effective, you must:

  • Notify us of your intention to cancel before 21/06/2025.
  • Return the In&box in good condition before 21/06/2025 (postmark date is proof).

If these 2 conditions are met, your cancellation will be processed regardless of the date the package is received. If the return of the In&box takes longer than expected, we will proceed with a refund of the payment made for the following month. After receiving the In&box and checking for any damage, we will proceed with the cancellation of your subscription.

 

If you wish to subscribe again, you can do so directly from your user space:

  • Log in to your user account.
  • Click on “Home”.
  • Click on “Choose an offer”.
  • Select the plan of your choice.
  • At the bottom of the page, click on “Order an In&box”.

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Note

If you have a monthly Revolution plan and wish to stop using the bike for a period but do not want to cancel, you have the option to suspend your subscription for 2, 3, or 4 months. For more details, you can refer to our General Terms and Conditions of Sale or our General Terms and Conditions of Rental.