- Delivery Times:
We ensure delivery within 3 to 5 business days from the order date.
- I haven’t received my package or it hasn’t arrived within the indicated time frame:
If you have not yet received your package within the indicated delivery times, you can check the status of your order via the Chronopost website (UPS for the United States and Canada).
To do this, visit the Chronopost website (UPS for the United States and Canada) and check the status of your package delivery using your tracking number, which you can find in the email you received from Chronopost (UPS for the United States and Canada).
Need further assistance? Our Customer Service is available at +33 4 57 41 14 30 (Europe) / +1 (917) 403 - 3163 USA (EST) or via the contact form by selecting "Purchase & Boutique" from the dropdown list.
- My package arrived in poor condition and the product is damaged:
If you find that the package is damaged or in poor condition upon delivery, do not accept it from the courier or at the pickup point and contact Customer Service at +33 4 57 41 14 30 (Europe) / +1 (917) 403 - 3163 USA (EST) or via the contact form by selecting "Purchase & Boutique" from the dropdown list.
If you have already accepted the package, do not use the damaged product and contact us promptly via the contact form by selecting "Purchase & Boutique" from the dropdown list. Please include photos of the damaged package or product with your message.