Before you can activate the Liberty Rider emergency call feature, don’t forget to perform the update of the In&box and your My In&box app via Google Play (Android) or Apple Store (iOS).
How to benefit from the emergency call?
First of all, this feature is available only with the modes Moto Road, Moto Adventure, Moto Adventure Race, and Moto MX for riders from France, Belgium, Italy, and Germany who have a French, Belgian, Italian, or German phone number.
About your subscription:
Depending on the In&motion offer you chose when subscribing, you will not have the same access to the Liberty Rider emergency call integrated into the My In&box app.
- If you chose the Revolution plan (annual or monthly rental of the In&box): you can benefit from this new improvement for free through a simple update of the In&box and your My In&box app.
- If you chose the Classic plan (purchase of the In&box): the "Emergency Call" feature will then be an option. You just need to subscribe to it from your user account. You will also need to perform a update of the In&box and your My In&box app.
How to activate the emergency call?
Below you will find the steps to follow to activate the emergency call via your My In&box app:
- Go to the dashboard of your My In&box app in the "Liberty Rider" section and click on "Configure".
- You can then "Activate" the Liberty Rider emergency call and follow the different configuration steps.
- Enter your phone number, that is, the phone on which the My In&box app is installed, then save. Note, this phone number will allow IMA to contact you in case of a fall, so it is important that it is your mobile phone number and that you use it during your rides. The phone number must be a French, Belgian, Italian, or German number.
- Click on each line that appears in red and grant the requested permission. For the emergency call to work properly, it is essential to give all these permissions.
- Always allow the My In&box app to access your device’s location.
- Click on "Activate".
You now have access to the Liberty Rider emergency call.
What usage should be avoided to ensure the emergency call works correctly?
- Do not log out of your user account on the My In&box app.
- Do not turn off your phone’s Bluetooth.
- Do not disable location services for the My In&box app on your phone.
- Do not put your phone in power saving mode.
- Do not disable background data usage.
- Do not ride in a country not covered by the Liberty Rider feature.
- Do not ride in a detection mode not covered by the Liberty Rider feature (Track mode).
- Do not have a battery that is too low on the In&box and/or your phone before hitting the road.
How to deactivate the emergency call?
If you want to deactivate (temporarily or not) the feature, simply go to the dashboard of your My In&box app and click on the "Emergency Call" tile. You can then deactivate or reactivate the feature.
Is it possible to cancel the emergency call?
You can cancel the emergency call feature if you chose the Classic plan (purchase of the In&box) and also subscribed to the emergency call option. If you chose the Revolution plan (rental of the In&box), the emergency call is included.
If you are on the Classic plan and wish to cancel the emergency call, you can notify your cancellation request via the contact form. Your cancellation will be effective as soon as your email is received by customer service. If you are on the Revolution plan, simply deactivate the feature directly on your app.
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